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Describe what the product is, how people normally consume it and any preparation required. Do not send a sample unless you have received a product-specific shipment instruction.

You may find the answer first in Product Eligibility or Choose a Category.

Include the entrant or entry reference where available and state the action you were trying to take. Never send a password or full payment-card details in a message.

For general information, see Entry Steps and Fees and What Is Included.

Include the entry reference, carrier details and a concise description of any delay, damage, temperature issue, shortage or receipt discrepancy. Wait for instructions before sending an unrequested replacement.

Read the packing and shipping guidance.

Use the secure entrant account for product-specific information. State whether your concern relates to identity, process, calculation, comment accuracy, publication or award-mark use.

See what may be reviewed.

Provide the exact product, producer, star and where the claim appears. Images or page addresses can help identify a mismatch.

Verify an Award · Report a Problem

Read the eligibility, independence and participation expectations before applying. Learn about becoming an assessor.

Identify the publication or purpose, the precise question and any product or standards source involved. Public method and result information is available through the standards and verification pages.

For personal-data questions, use the Privacy Notice. To report an access barrier, identify the page, task and barrier without adding unnecessary private information; see Accessibility.

Do not include passwords, full payment credentials, unnecessary health information, private assessor data or confidential product records in a general message. A receipt confirms that your message arrived; it does not decide eligibility, entry acceptance, review or award status.

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